Troubleshooting

1. Check that you are running the latest version of Vivace. If not, please update the latest version.

2. Please force quit the app and reopen.

   • How to force an app to close on your iPhone)

3. If this doesn’t work, please delete the app and reinstall it. You won’t lose your Vivace account.

   • More information: https://support.apple.com/en-us/HT207618)

If you’re still having a technical issue with our app, please contact us.

Please check your step tracking settings.

Health

1. Go to Settings

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2. Click Privacy

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3. Click Health

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4. Click Vivace

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5. Turn Steps on all categories.

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Motion & Fitness

1. Go to Settings

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2. Click Privacy

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3. Click Motion & Fitness

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4. Turn on Vivace

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Location Services

1. Go to Settings

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2. Click Privacy

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4. Click Vivace

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5. Select Always

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Via Setting

1. Go to Settings

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2. Click Privacy

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3. Click Health

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4. Click Vivace

5. Turn Steps on all categories

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Via Apple Health

1. Go to Health

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2. Click Sources on the bottom tab

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3. Click Vivace

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4. Tap Turn All Categories On

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If you’re still having a problem, please contact us.

Your iPhone is packed with some amazing sensor technology, and if you have a wearable step counter it is too. But none of these is perfect, so sometimes the actual number of steps you take and the number that gets recorded are exactly the same. It’s ok – they’re generally pretty accurate, especially in terms of measuring your trends up or down. We’ve found from our test users that the biggest differences happen when people walk without their phones and aren’t using a wearable step tracker. So try to keep your phone with you at all times – even if it’s in your pocket or your purse it’ll be pretty close!

1. Go to Settings

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2. Click Notifications

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3. Click Vivace

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4. Turn on Allow Notifications

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If you’re still having a problem, please contact us.

1. On the Vivace’s login screen, click Forgot your login details?

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2. On the Vivace’s login screen, click Forgot your login details?

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3. On the Vivace’s login screen, click Forgot your login details?

If you’re still having a problem, please contact us.

Please email us at support@motiv8.freshdesk.com

1. Go to Profile

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2. Tap Change Profile Photo

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3. Tap a blue Camera icon

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4. Tap Take Photo or Photo Library

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